Privacy Policy

01Data controller

Ayaterra Center is responsible for personal information collected through this website and our direct communication channels.

02Scope

This policy covers our website, enquiry and planning forms, email and messaging conversations, suitability screening, reservation support, and digital services operated for Ayaterra Center. Third-party websites and platforms follow their own privacy policies.

03Information we collect

Depending on how you interact with us, we may collect:

• Identity and contact information: name, email address, phone number, nationality, and country of residence.
• Retreat and travel details: preferred program, dates, participant numbers, language, accommodation preferences, and information needed to coordinate your visit.
• Reservation information: booking status, amount, currency, payment reference, and services selected. Complete payment-card details are processed by payment providers and are not stored by Ayaterra Center.
• Technical information: IP address, browser, device, pages visited, cookie choices, and security logs.
• Communications: enquiries, feedback, reviews, and messages exchanged with our team.

04Health and screening data

For participant safety, we may ask about medications, relevant physical or mental health history, allergies, dietary requirements, pregnancy, or other contraindications. We request only information reasonably necessary to assess suitability and support the experience. Providing information does not guarantee acceptance into a program.

05How we use information

• Respond to questions and recommend an appropriate retreat or ceremony.
• Review availability, participant preferences, and suitability information.
• Manage reservations, confirmations, payments, changes, transport, accommodation, and participant support.
• Provide preparation, safety, logistics, and integration information.
• Comply with accounting, tax, contractual, security, and legal obligations.
• Prevent fraud, abuse, and unauthorized access.
• Measure and improve website performance and content.
• Send news or offers only where consent or another lawful basis applies. You may opt out at any time.

06Legal basis

We process personal information under Peru’s Law No. 29733, Personal Data Protection Law, its regulation approved by Supreme Decree No. 016-2024-JUS, and other applicable rules.

Depending on the situation, processing may be based on your consent, steps requested before entering a contract, performance of a reservation or service, compliance with legal obligations, or a legitimate interest permitted by law. Where sensitive information requires consent, we will request it through the appropriate screening process.

07Sharing information

We share only information reasonably necessary with:

• Retreat staff, facilitators, accommodation, transport, and other providers involved in the service you request.
• Technology providers supporting hosting, email, forms, analytics, security, storage, and customer communication.
• Reservation and payment platforms used to process your request.
• Administrative, judicial, tax, health, or other competent authorities when required by law or necessary to protect safety and legal rights.

We do not sell or rent your personal information.

08International transfers

Some technology, payment, communication, or travel providers may process information outside Peru. Where this occurs, we seek reasonable contractual, organizational, and security safeguards appropriate to the service and applicable law.

09Retention and security

We keep information only for as long as reasonably necessary for the purpose described, participant safety, reservation records, legal obligations, or the resolution of claims. We then delete, anonymize, or restrict it where appropriate.

We use reasonable technical and organizational measures to protect information against loss, unauthorized access, alteration, or disclosure. No internet-connected system is completely risk-free, so please avoid sending unnecessary sensitive information through general messaging channels.

10Cookies and similar technologies

This website may use cookies necessary for operation and, depending on the available settings and your choices, cookies for preferences, measurement, or third-party services. You can limit or delete cookies through your browser. Some functions may then work differently. Where required, non-essential cookies are activated only after consent.

11Your rights

Subject to applicable law, you may exercise your rights of information, access, rectification, cancellation, and opposition, and withdraw consent where relevant.

1. Email info@ayaterracenter.com with the subject “Data Protection”.
2. State your name, the right you wish to exercise, and enough information to identify your relationship with Ayaterra Center.
3. We may request reasonable proof of identity to prevent disclosure to another person.

If you believe your request has not been properly addressed, you may contact Peru’s National Authority for Personal Data Protection.

12Information about minors

Our retreat and ceremony services are intended for adults unless a program expressly states otherwise. Information about a minor may be provided only by, or with authorization from, a parent or legal guardian and only where necessary to answer a legitimate request or comply with applicable requirements.

13Changes and contact

We may update this policy to reflect legal, operational, or technological changes. The current version will remain available on this page with its latest update date. Where a change requires renewed consent, we will request it through an appropriate channel.